Posted on Dec 24, 2020
These surveys can be an important tool to learn what your customers like and dislike about the services and products you provide.
By asking the right questions in your surveys you can take that information and put in place new strategies and implement changes in your business to improve the customer experience.
This in turn helps you keep your customers for longer. Afterall, it costs a lot more to find a new client than it does to keep an old one!
Make sure you don’t send these out too often or you will just annoy your customers. Think about those Telstra or bank surveys every time you get of...Read More
Posted on Nov 26, 2020
Are you doing any PPC (Pay per click) advertising for your business to help get more eyes on your content?
If you are, its really important that you include remarketing in your plans. You can read more about it below in this article.
Remarketing is the ability to show a piece of information to those who have visited your website. So what? … you may ask.
Not everyone who visits your site the first time will take an action to opt-in or to buy. In fact, most people won’t.
This mea...Read More
Posted on Nov 20, 2020
Did you know that 82% of clients will switch to a different service provider if they experience bad customer service when they call for help?
This highlights the importance of really listening to your clients.
They have high expectations of the businesses that show their loyalty to, and it only takes one bad experience to have them move on to what they think will be better.
To avoid being part of this statistic in your business, its important to ensure your staff, who are on the front line, to learn to actively listen to your clients. Additionally to report back to you any issues, so custom...Read More
Posted on Nov 19, 2020
Does your business run online or handle sensitive datasuch as financial or health information?
If so, it’s important you consider a cyber security health check as you’re a target for cyber criminals.
A quick check list below to answer for yourelf, these important questions to see if you tick the health check boxes:-
Cyber criminals don’t target individuals or businesses, they target vulnerabilities.
Don’t be fooled into thin...Read More
Posted on Nov 17, 2020
With 2.7 billion active users on Facebook there is no doubt some of your clients are hanging out there. What are you doing to get your piece of the pie and bring it into your business?
The first step is to make sure your Facebook Business Page is optimised.
What this means is that you have completed enough information for Facebook to know what to do with it, and for your potential clients to feel like your business is current and active.
Here is a snapshot of the things you could consider to complete on your Facebook Business Page.
• A great profile photo of yourself facing straight ahead....Read More