Did you know that 82% of clients will switch to a different service provider if they experience bad customer service when they call for help?

This highlights the importance of really listening to your clients.

They have high expectations of the businesses that show their loyalty to, and it only takes one bad experience to have them move on to what they think will be better.

To avoid being part of this statistic in your business, its important to ensure your staff, who are on the front line, to learn to actively listen to your clients. Additionally to report back to you any issues, so customer care can be improved and you can reduce client turnover.

Its the same for your digital marketing experience, IQ Digital is a local Perth based company, so we like to meet our clients face to face, even have a coffee and find out what their digital marketing expectations are. If you'd like the personal approach, please feel free to contact IQ Digital Advertising and find out more.